Accessing your transaction history
Log into your istana petir account and navigate to the Transaction History page from your account menu. The page displays a chronological list of all activity: deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet; withdrawals back to your registered payment method; game wins and losses; cashback credits; and referral bonuses. Each row shows the date, time, transaction type, amount, and current status.
You can filter by date range, transaction type (deposit, withdrawal, bet, cashback), or payment method. This makes it easy to find a specific transaction or review your activity for a particular week or month. The search bar lets you look up transactions by reference number if you need to cross-check with your bank or e-wallet provider.
Transaction statuses explained
Pending: Your transaction is being processed. Deposits usually move to Completed within minutes; withdrawals may take longer depending on your bank or e-wallet.
Completed: The transaction has been confirmed. Deposits are credited to your istana petir balance; withdrawals have been sent to your registered account.
Failed: The transaction did not go through. Common reasons include insufficient balance, incorrect account details, or a network error. Contact our support team to retry.
Cancelled: You or our system cancelled the transaction before completion. No funds were moved.
Deposits and payment methods
When you deposit on istana petir, your transaction appears in your history immediately. We accept mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment for e-wallet deposits, as well as bank transfers via online payment, e-wallet, mobile banking, and local payment virtual accounts. Each payment method has its own processing window — e-wallets typically credit within seconds, while bank transfers may take a few minutes during business hours.
Your transaction history shows the exact amount deposited, any applicable fees (if charged by your bank or e-wallet), and the resulting balance in your istana petir account. If a deposit fails, the transaction will show a Failed status and your funds will be returned to your original payment method within one to two business days.
Deposit checklist
- Verify your payment method is linked to your istana petir account
- Check that your e-wallet or bank account has sufficient balance
- Confirm the deposit amount matches what you intended
- Wait for the transaction to move from Pending to Completed status
- Review your new account balance in the Transaction History page
Withdrawals and payout tracking
Withdrawals on istana petir are processed subject to standard verification windows. When you request a withdrawal, the transaction appears in your history with a Pending status. We verify your account details and check for any outstanding playthrough requirements before releasing funds. Once approved, your withdrawal moves to Completed and the funds are sent to your registered payment method.
Your transaction history logs the withdrawal amount, the payment method it was sent to, and the date it was processed. If you withdraw to online payment, e-wallet, or mobile banking, the funds typically arrive within minutes. Bank transfers to local payment, online payment, e-wallet, or mobile banking may take one to three business days depending on the receiving bank's processing speed.
Withdrawal requirements
Before you can withdraw, your account must pass KYC verification. We ask for your identity card, proof of address, and a selfie to confirm your identity.
Your withdrawal amount must not exceed your current balance. If you have an active bonus or cashback pending, you may need to complete playthrough requirements before withdrawing.
Withdrawals are processed during our standard business hours. Requests submitted outside these hours will be queued and processed the next business day.
Cashback and loyalty credits
Our weekly cashback runs every Monday and appears in your transaction history as a Cashback Credit. We calculate your cashback based on your net losses from the prior week across all games — football betting, live tables, and slots. The amount is credited automatically to your istana petir balance; no claim code or manual action is needed.
Your transaction history also logs referral bonuses when a friend you invited makes their first deposit. These bonuses appear as Referral Credit transactions. As you climb our loyalty tiers — Bronze, Silver, Gold, and Platinum — your cashback percentage increases. Your tier status is calculated from your total activity and appears in your account profile; your transaction history shows each tier-based cashback payout separately.
Your transaction history is your account's complete financial record. Review it regularly to track your spending, monitor your cashback earnings, and verify that all deposits and withdrawals match your expectations.
Resolving transaction issues
If a deposit does not appear in your transaction history after the expected processing time, first check that the transaction shows a Completed status in your bank or e-wallet app. If it completed there but has not credited to istana petir, contact our support team with your transaction reference number. We can investigate and manually credit your account if needed.
If a withdrawal is stuck in Pending status longer than expected, it may be awaiting final verification or there may be a mismatch between your withdrawal account and your registered payment method. Our support team can check the status and advise on next steps. Do not attempt to withdraw again while a previous withdrawal is pending — this can cause delays.
Your transaction history is the source of truth for all account activity. If you spot a discrepancy — a transaction you do not recognize, a missing deposit, or an incorrect amount — take a screenshot and contact our support team immediately. We review all disputes and resolve them within one to two business days.