istana petirPrivacy Policy

This page describes what we collect when you use istana petir and how we keep that data protected. We collect personal information only to verify your identity, process deposits and withdrawals, and comply with local financial regulations. We do not sell your data to third parties, and we do not use your information for marketing without your consent.

When you register on istana petir, we ask for your email, phone number, full name, date of birth, and national ID number. We use this information to create your account, verify your identity before your first withdrawal, and detect fraud. Your payment information (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account details) is encrypted and stored securely on our servers.

Our servers may sit outside your jurisdiction. Data transfers comply with applicable law. You have the right to request access to your data, correct inaccuracies, or request deletion subject to legal retention requirements. Contact us at any time if you have questions about how we handle your information.

What we collect on istana petir

We collect information in three categories. First, account data: email, phone, full name, date of birth, national ID number, and address. Second, payment data: the payment method you register (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet). Third, activity data: your bets, game sessions, deposits, withdrawals, and login history.

We collect account data when you register. We collect payment data when you deposit or request a withdrawal. We collect activity data automatically as you use istana petir — every bet on Liga 1, every spin on a slot game, every hand of live blackjack is logged. This data helps us calculate your weekly cashback, track your tier progression, and detect suspicious activity.

How we use your data on istana petir

We use your account data to verify your identity before your first withdrawal. This is a legal requirement in Indonesia and most jurisdictions where we operate. We ask for your national ID and a selfie to confirm you are who you claim to be. Once verified, subsequent withdrawals are faster.

We use your payment data to process deposits and withdrawals. When you deposit via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we store your account details securely so we can credit your istana petir balance and later return your winnings to the same account. We do not share this information with third parties except payment processors who handle the actual transaction.

We use your activity data to calculate your weekly cashback, track your tier progression, and detect fraud. If we notice unusual betting patterns or multiple accounts from the same person, we may freeze your account pending investigation. We also use activity data to comply with anti-money-laundering (AML) regulations and report suspicious transactions to authorities if required by law.

Third-party processors and data sharing

We work with payment processors to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. These processors see your payment information (account number, transaction amount, timestamp) but do not see your betting history or account balance. We do not share your personal data with marketing companies, data brokers, or advertisers.

We may share your data with law enforcement or financial regulators if required by law. We may also share anonymised data (no personal identifiers) with game providers like NetEnt and PG Soft to help them understand player behaviour and improve their games. We do not sell your data under any circumstances.

Cookies and tracking on istana petir

We use cookies to keep you logged in, remember your preferences, and track your session. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may prevent istana petir from working properly. We do not use cookies to track you across other websites.

We use analytics tools to understand how users navigate istana petir — which games are popular, where users drop off, how long sessions last. This data is aggregated and does not identify you personally. We use this information to improve our platform and fix technical issues.

Your rights regarding your data on istana petir

You have the right to request access to all data we hold about you. You can ask us to correct inaccurate information (e.g., if your phone number changed). You can request deletion of your data, subject to legal retention requirements — we must keep transaction records for seven years to comply with financial regulations.

You have the right to object to our use of your data for marketing. We do not send marketing emails without your consent. If you receive unsolicited emails from istana petir, you can unsubscribe immediately. You also have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your information.

We at istana petir collect only the data necessary to verify your identity, process your transactions, and comply with law. Your payment information is encrypted, and we do not sell your data to third parties.

Data retention and account deletion

We retain your account data for as long as your account is active. If you close your account, we keep your transaction history for seven years to comply with financial regulations. After seven years, we delete your personal data unless we are required by law to retain it longer.

If you request account deletion, we will close your account and anonymise your data within 30 days. You will not be able to recover your account or access your transaction history after deletion. Any remaining balance in your account will be forfeited unless you withdraw it before deletion.

Contact us about privacy on istana petir

If you have questions about how we handle your data, want to request access to your information, or believe we have violated your privacy rights, contact our support team. We respond to privacy inquiries within 14 days. Provide your account number and a clear description of your request so we can assist quickly.

You can reach us via email or live chat during standard business hours. We respond in English. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, you can also contact us through our support portal on istana petir. Our privacy team will investigate your concern and respond with a resolution.

Summary: Your privacy on istana petir

We collect personal information (name, ID, email, phone) to verify your identity and comply with financial regulations. We collect payment data (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account details) to process deposits and withdrawals. We collect activity data (bets, game sessions, login history) to calculate your cashback, track your tier, and detect fraud.

We encrypt your payment information and do not share it with third parties except payment processors. We do not sell your data to marketers or data brokers. We retain your transaction history for seven years to comply with law, then delete your personal data. You have the right to request access, correction, or deletion of your data subject to legal requirements.

Our servers may sit outside your jurisdiction, but data transfers comply with applicable law. If you have privacy concerns or want to exercise your rights, contact our support team. We respond to privacy inquiries within 14 days and are available in English during standard business hours.

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